Store Policies
Shipping Policy
After you have placed your order, you'll receive a confirmation email with your order number and information. Keep this for future use in case you have any questions or problems.
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Orders are generally shipped within 2 days from the time the order was placed, excluding weekends and holidays. Once your order has shipped, you'll receive an email with a tracking number.
By default, we ship with standard delivery service. For addresses in the continental United States, orders generally arrive within 4-5 days of being shipped. For Alaska and Hawaii, shipping time is approximately 1 week. For international orders, shipping may take around two weeks. Please note that these shipping times are for reference only, and do not constitute a guarantee. Shipping times may be significantly longer before and during major holidays.
Returns, Refunds & Exchanges
All opened products in their original condition can be returned for up to 30 days for any reason.
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If your product arrives damaged or with defects, we offer free exchanges. Simply contact our customer support team at support@aimor.app and we will send you a prepaid shipping label for your return.
For technical issues, please contact our customer support team at support@aimor.app for help. If there is a quality defect within one year of purchase date, we offer a full refund or exchange.